Jayne Cravens is an internationally-recognized researcher, consultant, university lecturer and trainer. Her work is focused on communications, volunteer involvement, community engagement, and effective project management. She is the co-author, with Susan Ellis, of The Last Virtual Volunteering Guidebook, the most comprehensive work to date on involving and supporting volunteers using Internet tools. She is a pioneer and expert regarding the research, promotion and practice of virtual volunteering. She is also a veteran manager of various local and international initiatives, including United Nations programs, and has worked in Afghanistan, Ukraine, Germany, Egypt, Serbia and Poland, among other countries. She oversaw the transition of the UN's Online Volunteering Service from NetAid to the UN Volunteers program, and was a co-manager of the Secretary General's United Nations Information Technology Service (UNITeS), also at UNV. Jayne became active online in 1993, and she created one of the first web sites to help to build the capacity of nonprofits to use the Internet. For more than a decade she has tracked practices to prevent folklore, fake news and rumors from derailing humanitarian aid and development activities. She has been quoted in articles in The New York Times, The Wall Street Journal and the Associated Press, as well as for reports by CNN, Deutsche Well, and the BBC. Resources from her web site, coyotecommunications.com, are frequently cited in reports and articles by a variety of organizations, online and in-print. She was the Fall 2015 Duvall Leader in Residence at the University of Kentucky’s Center for Leadership Development and has guest lectured at classes at Portland State University, the University of Texas at Austin, the University of Texas at Arlington School of Social Work, and St. Edward's University. Jayne was a co-winner of the 2003 Dewey Winburne Community Service Award. Jayne received her BA in Journalism from Western Kentucky University and her Master's degree in Development Management from Open University in the U.K. A native of Kentucky, she lived in Germany for eight years and has visited more than 35 countries, some of them by motorcycle. She is based near Portland, Oregon in the USA.