• How did you recruit the volunteers you involve(d) via the Internet?
• How did you screen/orient the volunteers you involve(d) via the Internet?
• How do you supervise and recognize/reward online volunteers for their contributions?
• Have you ever surveyed these online volunteers about their experiences with your organization?

1. America Online
   • The majority of recruitment is done within each forum or community. Blurbs or ads are placed within each forum explaining the benefits to the members and the forum's needs.
   • Online interviews take place after an application is filled out. AOL provides an account history check, as well.
   • Each forum has several managers who supervise each team within their forum. All supervision is done online. Recognition comes in many forms: Discounts for Community Leaders from the AOL store; A free account; curriculums in training and management which are applicable to offline work are provided.
   • Yes. One month ago I began a survey of Forum Leaders and Recruiters and all the community leaders.

2. Chebucto Community Net
   • I have not yet 'recruited' any volunteers as I tend to be in the lower end of the whole chain..
   • no response
   • no response
   • no response

3. Community Wire Service
   • no response
   • Newspaper ads, personal telephone interviews, monthly drop-in hands-on workshops (advertised in local newspapers)
   • All supervision is done via email (using the WWW for review). WWWolunteers receive recognition on their pages, and at our WWWorkshops.
   • no response

4. Concentric Media
   • Women Leaders On-line personal intorduction, then project introduction Formal WLO staff/founder appeal to the 5,000 listServe Calls/emails to individuals & Women's organizations around the nation found on the Web
   • issue-based affinity groups (Pro-Choice/feminists only) Orientation: sent several pages form our 22 page resource guide to first 150 respondents. Mailed over 160 Guides to Planned Parenthood Affiliates also. (Along with endorsement from the national, and our films helping them greatly, the gift of the Guide means a big welcome when we call later for help!) Website, includes Resources Guide, clips, endorsements, awards, links etc.
   • E-mail thanks notes, but from me & the filmmaker. Some are featured as Success Examples in e-mail newsletter. Supervision includes: E-mail/fax/phone call follow-up.
   • Not formally. We do lots of check-ins, and follow-up on self-motivated responses. We DID do a survey of PBS Programmers, and got more response from that than from phone messages, e-mails, fax announcements, or letters.

5. Diversity University, Inc. *
   • no response
   • They find us from other MOOs, educational lists, via word of mouth from teachers and students already using DU, from physical life workshops in their schools, our web site (usually they searched on distance ed or something similar). Also, via lists that our users post on, literature, social work, biology, audiology, physics, education, etc. Usually they essentially screen themselves. They log on and if they like it, they stay. Some become more and more active and if we like what they have been doing, we might ask them if they would like to be managers, which is a title for ppl on DU who can help others with MOO-related things.
   • If they are good programmers, we may ask them to be wizards (fanciful term left over from the type of program we use). We use their work on the MOO as examples of what can be done on a MOO in demos and workshops. We let them tell about it to other teachers or administrators.
   • no response

6. durham county literacy council
   • Through a technology inservice for existing tutors, through notices on our webpage on the website of TeamTeach a technololgy project in our area supported by United Way and IBM.
   • We really haven't
   • We aren't that far
   • Not yet

7. Field of Dreams
   • no response
   • Through our online mailing list.
   • no response
   • no response

8. Free Our Parks and Forests
   • Word of mouth
   • I oriented them personally
   • By letting everybody in the organization know when someone makes a contribution. Outstanding contributions may also be recognized in our newsletter or press contacts.
   • No (expect by personal interview)

9. Globewide Network Academy
   • no response
   • Word of Web :-)
   • Since we are all volunteers, our rewards are primarily personal gratification. Compliments, "attaboys", and shared recognition of good work are our instruments.
   • no response

10. Joint Venture: Silicon Valley Network
    • Sent announcement flyers via snail mail to career centers at all local colleges and universities, and posted on Virtual Valley and Mercury Center (AOL), two local bulletin boards
    • Ask for resumes, did an onsite interview and, sometimes, called references.
    • Created a web site that named them and thanked them.
    • No

11. NetNoir, Inc.
    • no response
    • Our volunteers are members of the American Online's community. We have a few who heard about our service through friends and contacted us to help.
    • We have teamleaders but I continue to have daily contact with the volunteers We recognize/reward the hosts by featuring them online and offering contests with cash or merchandise as prizes.
    • no response

12. Northland Public Library
    • Through direct recruitment in monthly library newsletter and word of mouth
    • Through one-on-one interview process and observation.
    • Through personal notes, one-line thanks yous, etc.
    • Yes, both verbal and written.

13. Ronald McDonald House
    • I SEND TO THE MAJORITY OF OUR EX-GESTS A PERSONAL LETTER INVITING THEM TO JOIN US.
    • I HAVE'NT DONE IT YET
    • WE ARE TRYING TO FIGURE THAT OUT
    • WE HAVENT DONE THAT YET

14. Seednet
    • no response
    • *via web site
    • Personally thank them for what they do and often provide reciprocal services.
    • no response

15. Technology Assistance for Special Consumers
    • Steven is a young man who first received a computer through the efforts of our organization after he had a stroke as a teenager.
    • no response
    • no response
    • no

16. United Way of Okaloosa & Walton COunties
    • no response
    • Mailings and ads
    • Work closely with them. Public recognition.
    • no response

17. WEST Ltd
    • no response
    • It is up to the people who decide to use the software. In the case of Netday, the mentors had to be knowledgable about cabling and in the registration form we provided a number of questions to be answered - if they said yes to all then the were selected as mentors. The volunteers would then be guided by proficient instructors
    • In the case of Netday, it was a non profit volunteering event. The software enables multiple choice, automated testing, self evaluation. The Instructor can also track how much time a student spends on the course
    • no response

* Diversity University, Inc. responded twice, on March 8, 1997 and April 28, 1997, but their responses to these questions were the same both times.

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