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Part of Using Instant Messaging to Work With Volunteers: Benefits and Suggestions

Additional Resources

These resources can help you learn more about instant messaging, as well as online collaboration in general and in particular with volunteers.

• The updated version of advice on using instant messaging to work with volunteers.

• "Instant Messaging in Action: An Ethnographic Study of Instant Messaging in the Workplace" (PDF document), submitted during the Conference of Computer-supported Cooperative Work. 2000. by Bonnie Nardi, Steve Whittaker and Erin Bradner.

• Guidelines for effective ICQ meetings
  By Ruby Sinreich at NCexChange, a project of the North Carolina Justice and Community Development Center.

• CNET's excellent articles, "Block IM invaders" and "How to Configure Your IM Software to Prevent Viruses & Other Annoying Things" for guidelines on how to avoid potential hazards associated with IM.

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