Research by Jayne Cravens
This is a list of my research, publicly-available
evaluations and case studies of various initiatives, most regarding
volunteer engagement of some kind, often virtual volunteering,
specifically. Some articles are available online for free, others
Volunteering Wiki and The
Last Virtual Volunteering
Guidebook by Jayne Cravens and Susan Ellis. The book was
published January 2014, the wiki continues to be updated. The book is
the result of several years of research and experience by the authors
regarding nonprofit organizations, schools, government agencies and
other mission-based organizations using the Internet to support and
involve volunteers. It is a practical guide to help organizations start,
improve or expand virtual volunteering activities, including micro
volunteering, online mentoring and other Internet-mediated volunteering.
Whereas the book provides details on suggested practices regarding
introducing virtual volunteering to an organization, recruiting online
volunteers, screening and training online volunteers, working with
online volunteers, evaluating virtual volunteering efforts, creating
policies, etc., and includes short case studies to illustrate
suggestions in practice, the wiki is a dynamic online resource that is
focused on showcasing research on subjects related to virtual
volunteering (the page you are reading now) and tech tools that are used
or can be used to engage with or support volunteers.
Volunteering in the EU: Its history, prevalence, and approaches and
how it relates to employability and social inclusion, by Jayne
Cravens, published in April 2014. This research was for the ICT4EMPL
Future Work project undertaken by the Information Society Unit of the
Institute for Prospective Technological Studies at the European
Commissionís Joint Research Centre.
of a global survey regarding software used for volunteer management
(in PDF) from 2012, by Rob Jackson and Jayne Cravens, which revealed how
widespread Internet-mediated volunteering, episodic volunteering, and
other volunteering that did not require long-term commitment or
onsite-only involvement is among a variety of organizations worldwide.
This blog, What do volunteers do? The answer may surprise you,
summarizes these results.
International Online Volunteers: Factors for Success, Organizational
Benefits, and New Views of Community," (in PDF) by Jayne Cravens,
MSc. In conjunction with the Institute
for Volunteering Research's November 2005 conference,
"Volunteering Research: Frontiers and Horizons," this research, the
first done regarding Online Volunteering in quite a while, was
undertaken to assess current common practices among organizations
successfully involving international online volunteers; to explore the
role online volunteering may play in building a more cohesive global
community; and to assess the relationship between involving online
volunteers and building organizational capacities. This paper offers a
brief history and overview of online volunteering practice and details
survey results regarding organizations that involved the Outstanding
Online Volunteers of 2002, 2003, 2004, and 2005 at onlinevolunteering.org.
This paper was published in The International Journal of Volunteer
Administration (IJOVA) in July 2006.
Not published: "More
Than Performers: Factors for Success in Theater-for-Development
Initiatives," an investigation completed in October 2005 of the
elements needed for an organization to successfully use live, in-person
performance as a tool for development, excluding performer training and
theater techniques (also known as theater-for-development). Relevant
theories of development management informed the investigation, with a
specific focus on institutional development, inter-organizational
collaboration, and trust-building. For my MSc in Development Management.
computer technologies in community service/volunteering/advocacy.
This was a pioneering article, published in October 2001 and researched
and written by Jayne Cravens. It provides early examples of
volunteers/citizens/grass roots advocates using handheld computers, then
called personal digital assistants (PDAs), or cell phones (pre- smart
phones) as part of community service/volunteering/advocacy, or examples
that could be applied to volunteer settings. It was part of the United
Nations Information Technology Service (UNITeS) online knowledge base.
Technology-Assisted Delivery of School
Based Mental Health Services: Defining School Social Work for the 21st
Century, which was co-published simultaneously as the Journal
of Technology in Human Services, Volume 21, Numbers 1/2
2003, by The Haworth Press, featured a paper by Jayne Cravens, Online
Mentoring: Programs and Suggested Practices as of February 2001.
Haworth Press was acquired by the Taylor
& Francis Group and became part of Routledge and Informa
Human Services Online: A New Arena for
Service Delivery, which was co-published simultaneously as the
of Technology in Human Services, Volume 17, Numbers 1 and 2/3
2000, by The Haworth Press, featured a paper by Jayne Cravens, "Virtual
Volunteering: Online Volunteers Providing Assistance to Human Service
Agencies." Haworth Press was acquired by the Taylor
& Francis Group and became part of Routledge and Informa
The Virtual Volunteering
Project, based at the University of Texas at Austin and directed
by Jayne Cravens. The project ended in January 2001. The information on
this site came from research of and work with hundreds of nonprofit
organizations in the USA, as well as some charities and NGOs outside the
USA. The Project also did a few small, informal studies regarding online
volunteering among different services and their users in 1997, 1998
You can also see my academic
/ research work at my profile on academia.edu. Most of the academic
articles that have cited my work regarding virtual volunteering are listed
at my Google
As time permits, I also research how rumor and myth can derail
development or relief efforts, and ways to address such.
For my Curriculum Vitae, please contact
Jayne Cravens | return to home page |
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to or from these pages
The art work and material on this
site, including this page, was created and is copyrighted 1996-2017
by Jayne Cravens and Coyote Communications, all rights reserved
(unless noted otherwise, or the art is a link to another web site).